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Alexa New Site Careers at Alexa

Join Our Dynamic Team

Alexa Internet is a growing and dynamic company, staffed by some of the smartest people in the industry. If you are interested in working in a challenging, fast-paced and customer-centric environment, come join our team!


Alexa has been gathering, analyzing, and reporting on internet data for almost two decades. We have millions of toolbar users in countries around the world, and we receive over 6 million unique website visitors per month. As a wholly-owned subsidiary of Amazon.com, a career at Alexa presents an extraordinary combination: the fun and challenge of a fast-paced, startup-like culture, balanced by the stability and rewards of working for an established corporation. Plus, we are located in a place of unparalleled beauty: the Presidio of San Francisco.

Alexa Internet participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS).

Senior Research Scientist

Alexa Internet is seeking a whip smart, self-directed Senior Data Analyst to generate robust, actionable analytics from immense, real-world data sets. We have been gathering and analyzing internet data for over 17 years, with terabytes upon terabytes of archived crawl data, millions of toolbar users in countries around the world, and 9 million unique website visitors each month. You will develop and apply rigorous mathematical and statistical models to semi-structured web data, formulate and test hypotheses, measure and propagate errors from data samples, and deliver web analytics and other data-derived services to be used by millions of digital marketers, web publishers, and investors worldwide. This position provides the qualified candidate with an opportunity to join our smart, motivated team and to directly impact our business.

Core responsibilities include:
  • Develop novel statistical modeling techniques for pattern recognition problems
  • Develop or utilize code (Java, C++, or other object oriented language) for modeling (optimization, simulation, statistical)
  • Build well-iterated models or analyses which reduce noise and maximize performance and accuracy
  • Contribute to strategic planning and project management for a variety of technical initiatives
  • Effectively communicate with senior management as well as with colleagues with computer science, technical research and business backgrounds
  • Document methodologies and increase our institutional knowledge based on experimental results and operationalized solutions
Basic Qualifications:
  • Masters degree in Computer Science, Physics, Electrical Engineering, Statistics, or Mathematics, and 7+ years of related work experience OR a PhD and 5+ years of related work experience
  • Proficiency with C++ and a scripting language (Ruby, Python)
  • Ability to develop system prototypes
  • Experience with statistical and mathematical libraries and software (R, Matlab, etc.)
  • Excellent oral and written communication skills and a strong discipline for documenting methodologies and applications
  • Facility with standard machine learning techniques, error propagation, statistics, scientific thinking, and the ability to invent
  • A track record of thought leadership & contributions that have advanced the field
Preferred Qualifications:
  • Proficiency with relational databases and Linux
  • Experience working effectively with software engineering teams
  • Experience working with Internet data (corpus of HTML documents, browse clickstreams, server logs)
  • Experience with modern methods for parallelized processing of large, distributed datasets (e.g. Hadoop, Map-reduce)

Send resumes to datajobs@alexa.com.

Director of Data and Analytics

Alexa is seeking a proven technology leader with a background in web data analysis to create and launch the next generation of web analytics services. As Director of Data and Analytics, you will lead a team to generate robust, actionable analytics from immense, real-world data sets. You will develop and apply rigorous mathematical and statistical models to semi-structured web data and deliver data-derived analytics services to millions of digital marketers, web publishers, and investors worldwide. You will mentor, coach, and manage a team of senior data analysts and software engineers and collaborate with senior leadership on the business and technical direction of the company. This position provides the qualified candidate with an opportunity to join our smart, motivated team and to directly impact our business.

Core responsibilities include:
  • Lead a team of senior data analysts and software developers to deliver industry-best web analytics services
  • Develop novel statistical modeling techniques for pattern recognition problems
  • Assess the quality, viability, and efficiency of analytical models
  • Design rock-solid automation solutions to ensure the integrity, availability, and freshness of analytics products
  • Lead technology discussions and guide the technical direction of data ingestion, storage, and analysis platforms
  • Contribute to strategic planning and project management for a variety of technical initiatives
  • Develop processes for optimizing throughput, documenting methodologies, and increasing our institutional knowledge based on experimental results and operationalized solutions
Basic Qualifications:
  • Masters degree in Computer Science, Physics, Electrical Engineering, Statistics, or Mathematics, and 10+ years of related work experience OR a PhD and 8+ years of related work experience
  • 4+ years of experience managing a team of technologists, data analysts, software engineers, and/or research scientists
  • Proficiency with an object oriented language (Java, C++) and a scripting language (Ruby, Python)
  • Ability to develop system prototypes
  • Experience with statistical and mathematical libraries and software (R, Matlab, etc.)
  • Strong experience developing robust automation solutions for distributed software systems
  • Excellent oral and written communication skills
  • Facility with standard machine learning techniques, error propagation, statistics, scientific thinking, and the ability to invent
  • A track record of thought leadership & contributions that have advanced the field
  • Ability to work collaboratively with both technical and non-technical stakeholders alike
Preferred Qualifications:
  • Proficiency with relational databases and Linux
  • Strong knowledge of agile processes
  • Experience with modern methods for parallelized processing of large, distributed datasets (e.g. Hadoop, Map-reduce)

Send resumes to datajobs@alexa.com.

Technical Customer Service Representative

Alexa Internet is seeking an enthusiastic and capable Technical Customer Service Representative to help us deliver a best-in-class customer experience. You will be communicating directly with business owners, analysts, and digital marketers around the world to resolve their problems, explain our data, and represent their needs and feedback to internal teams such as Engineering and Product Management.

We are looking for someone with superb communication skills and technical aptitude who is eager to exercise a high degree of ownership over our customer experience. You will be the primary point of contact for our customers and will represent our brand and our values with grace and professionalism. By representing the voice of the customer internally, you will also provide significant input into our product development process and implementation roadmap.

Responsibilities:
  • Respond to customer help tickets
  • Manage and develop online help content and knowledge base
  • Track, monitor, and champion improvements in Alexa products
  • Serve as leader and point of contact for escalation of sensitive issues
  • Analyze customer feedback to assess product usability and customer satisfaction
  • Directly engage Engineering, product managers, and other departments to prioritize product enhancements
  • Identify and implement process improvements to improve the customer experience
Qualifications:
Customer Focus:
  • Ability to empathize with and prioritize customer needs
  • Uphold company values and respect every customer
  • Exude patience and ownership with each customer
  • Ability to resolve conflicts and set appropriate expectations with customers
  • Ability to determine customer needs and provide appropriate solutions
Communication Skills:
  • Ability to communicate clearly and concisely with both external customers and coworkers
  • Ability to document customer account activities thoroughly and concisely
  • Comprehension skills-- ability to clearly understand and respond appropriately to the issues that customers present
  • Composition skills-- ability to consistently compose a grammatically correct, concise, and accurate written response to customer issues
Problem Solving Skills:
  • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Ability to make appropriate decisions on behalf of the customer quickly and effectively
  • Desire to continually learn
  • Solution oriented and self-motivated
  • Ability to effectively prioritize work time to ensure efficiency
Computer Skills:
  • Familiarity with multiple browsers
  • Fluency in Windows Operating Systems or Mac O/S
  • Fluent in HTML and Javascript
  • Technologically savvy
Experience:
  • 3+ years of work experience
  • Demonstrated team building skills and ability to plan solutions to long-term goals
Education:
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